Terms & conditions

OVERVIEW

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We are JUSTASONG/BULLDOG CONSULTANCY LTD (“we”, “us” or “our”) and we are registered in England and Wales with Company number 6324682. Our registered office is 1339 High Road, London, N20 9HR. Our trading address is Just a song/Bulldog Consultancy Ltd, 43 Elizabeth Avenue, Staines, TW18 1JW.

This website is operated by Just a song/Bulldog Consultancy Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Just a song/Bulldog Consultancy Ltd. Just a song/Bulldog Consultancy Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read the following carefully. This page (together with our privacy notice) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on www.justasong.co.uk or such other website which may replace it from time to time (our “website”) to you.

These terms and conditions apply to the use of the website, www.justasong.co.uk (the “Website”). By visiting www.justasong.co.uk or by placing an order, you confirm that you have read these terms and conditions and agree to be bound by these conditions. If you do not agree to these terms and conditions you must not use this website.

You will be able to access most areas of this website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may amend these terms and conditions at any time by updating this page. Please regularly check this page to find the latest version of our terms and conditions. These terms and conditions may from time to time be superseded by legal notices posted on other pages of this site. If you do not wish to accept any new conditions you should not continue to use this Website.

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ORDERING WITH JUST A SONG

Making a contract with us

You can only order Products with us online via this website. By placing your order, you have read the product description and delivery details in full.

This is how a contract is formed between you and Just a song/Bulldog Consultancy Ltd.

When you place an order for a Product by using the website you are making an offer to buy the product at the price shown on the website, subject to these Terms. 

Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

When you place your order online we will take payment as per this clause. We will send you an email which will confirm that we have received your order. At this stage, the order status will read as "pending".

We will then review your order and check Product availability after which we will contact you by email to confirm that your order has been accepted. At this point a contract is then formed between us.   The email is our acceptance of your order and will specify delivery details and confirm the price of the Products purchased. The order status will then be changed to read "Processing". We will then begin the personalisation process for your order.

If the Product is not available we will decline your order and send to you an email explaining this and any payment made for the Products will be refunded in full. There will be no contract between us.

Order Cancellation and Amendment

We operate an automated production process, this means most of our personalised products are sent automatically to production once an order has been made.  We are therefore unable to amend, refund or cancel your order for personalised products once your order has been made.  

Check your order during the ordering process to ensure that there are no mistakes or misspelling.

Please be aware that once you have successfully placed an order for a personalised goods we are unable to cancel, amend the order or details provided, this is due to the nature of the products being personalised.  Please note that this does not affect your right to cancel a contract in accordance or return your order with clause 7.

 You should print a copy of these Terms or save them to your computer for future reference.

Goods are supplied by us directly to you and the contract of sale exists between you and Just a song. These terms and conditions cover all sales made through this website

Just a song may cancel any contract between you and us and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If we cancel your order, any payment made for the Products will be refunded in full.

Each order that we accept will be a separate contract between you and us and each contract will be subject to these Terms.

 

SECTION 2 - PRICE

The price for each Product is shown on the website and includes any relevant sales taxes (such as VAT, as and when we are registered for VAT)

We always try to make sure that the prices on the website are accurate but errors may occur. If we discover an error in pricing of the Products that you order we will notify you as soon as possible using the contact details you supplied to us when placing your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you within 7 days of our notice we will treat the order as cancelled. If you cancel, any payment made for the Products will be refunded in full. If you confirm, you must pay the difference before we despatch the Product.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Prices are quoted on the website in UK Pounds Sterlings. Your credit card company may charge their own exchange rate where the payment currency differs from your account. Please note that refunds are made in the same currency as the original order, and we cannot be held responsible for any loss due to exchange rate fluctuations.

 

SECTION 3 - PAYMENT

You must provide full and accurate payment details (e.g. credit card, debit card, PayPal) at the point of submitting your order.

We will take payment from your credit card, debit card or PayPal account as soon as you place your order, except where products are out of stock or on pre-order. Payment will be taken for these orders when the product is ready for dispatch.

We currently accept VISA, MasterCard, Visa Electron, Paypal and American Express.

If your delivery address is outside of the UK and you place your order via the website you can pay in pounds sterling or PayPal.

To ensure that shopping online is secure, when paying by credit or debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorise the transaction.

All order details will be sent to the credit card billing address and not the delivery address if the name of the recipient of the order is different.

Where payment is made by you using methods other than Paypal, Visa/MasterCard or American Express there may be a delay to your order while we verify your age. Orders may also be subject to delay should we need to carry out additional security checks. Security searches may include: Electoral Roll, credit check, Experian FraudID, and bank - name and address checks.

 

SECTION 4 - PRODUCTS

All Products are available while stocks last. If we are unable to supply a Product to you following our acceptance of your order as per clause 2.4, we will notify you as soon as we can. If we cannot supply a Product you will not be charged for it and we will refund or re-credit your account with the amount of your up front payment.

​The images of the Products on the website are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that your computer’s or device’s display accurately reflect the Products. Your Products may vary from those images.

​Personalised Products:

We will use the information that you provide to create your customised product/s. We will not share that information with any third party, except as is strictly necessary to fulfil your order, e.g. to ship an order or if printed and dispatched by an external supplier.

For the purposes of creating your customised products, we save a copy of the information supplied. Bulldog consultancy Ltd/Just a song is not responsible for the content of the information provided.

 

SECTION 5 - DELIVERY

Lead Times

We sell mainly personalised products.  This takes time to make.  Your order is of importance to us, each and every order we process is dealt with equal importance.

We aim to dispatch all orders within 7 working days (Mon to Fri excluding Bank Holidays) although this may increase around peak periods such as Christmas.

Although we endeavour to despatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.  The dispatch times are an estimate, we cannot be held responsible for orders that are dispatched later than the estimated dispatch time nor will we be held responsible for orders that may arrive later than the estimated delivery times. Refunds or compensation are not given if an item is delayed.

Orders are delivered Monday to Saturday inclusive.

We offer no guarantee that your order will be received by a stated date or time.  Please allow up to 10 working days for items to reach you as Delivery Companies are very busy.

We aim to deliver your Products by the estimated delivery date set out in the acceptance email and in any event within 28 days from the date of order or, in the case of pre-ordered Products, 28 days from the date of the despatch confirmation email. If we are unable to meet the estimated delivery date because of an event outside our reasonable control we will email to you a revised estimated delivery date.

​​Delivery will be completed when we deliver the Products to the delivery address given in the order.

​The Products will be your responsibility from the completion of delivery.

​​You own the Products once we have received payment in full, including all applicable delivery charges. You will be notified of the delivery charges when you place your order.

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

All Claims for NON-DELIVERY must be made within 30 days of the original purchase date.

We will replace free of charge an item which is deemed to be lost in the post.  We are unable to refund items that have been shown as delivered by Royal Mail.

We will not refund or replace any order that is lost in any delivery network due to you the customer supplying an incomplete or poor address.

Free Delivery Offer 

Items showing the FREE Delivery Icon Will be Dispatched Using our Standard RM48 Service

 

SECTION 6 - PRIVACY AND DATA POLICY

Just a song/Bulldog Consultancy Ltd  makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Notice..

 

SECTION 7 – RETURNS

The items we sell are all personalised so we cannot provide a refund as they are made to order and cannot be resold by us.

Where a personalised product is faulty, this will be replaced. 

Faulty Items Or Items Damaged In Transit

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to us within 24 hours of delivery. If the deadline for reporting faulty items or parcels damaged in transit are exceeded, we regret that we will not be able to issue a refund or replacement goods.

 

SECTION 8 - COPYRIGHT AND TRADEMARKS

We do not give you any right or interest in any copyright or intellectual property rights in any Product.

The copyright and other intellectual property rights in the website and any information, images or software accessed via the website are owned by or licensed by us and, unless otherwise specified, may not be used, copied or altered without our express consent.

Copyright extends to the design, look and feel of the website, all photographs on it and our marketing materials.

 

SECTION 9 - WEBSITE ACCESS

It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

This website may be used for your own private purposes and in accordance with these terms and conditions.

You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

 

SECTION 10 - DISCLAIMER

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

 

SECTION 11 - LAW AND JURISDICTION

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

 We do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them, We do not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on our website belongs to their respective owners.

Finally: please double check the date you provide when ordering your wall art. Ensure it is entered in the format requested – DD/MM/YYYY. For example, the date 7th March 1990 would be entered as 07/03/1990. Failure to enter the date in the requested format will likely result in rejection of the order or an order created with the incorrect date -  We cannot accept responsibility for such errors and you will be charged.

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SECTION 12 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at info@justasong.co.uk